Privacy Policy

ARTICLE 1 – PERSONAL INFORMATION COLLECTED

When you purchase something from Rhiannon Design, as part of the buying and selling process, we collect the personal information you provide to us, such as your name, address, email address, or phone number.

When you browse rhiannon-design.com, we also automatically receive your computer’s IP (Internet Protocol) address, which provides us with information about your browser and operating system.

With your permission, we may send you emails about Rhiannon Design, new products, updates, or reminders about incomplete orders.

ARTICLE 2 – CONSENT

How do we obtain your consent?
When you provide us with personal information to complete a transaction, verify your payment card, place an order, arrange delivery, or return a purchase, we assume that you consent to our collecting and using it for that specific purpose.

If we ask for your personal information for a secondary reason, such as marketing, we will request your explicit consent or give you the opportunity to decline.

How do you withdraw your consent?
After granting your consent, if you change your mind, you may withdraw it at any time and prevent us from contacting you or collecting your information by emailing us at: contact@rhiannon-design.com.

ARTICLE 3 – DISCLOSURE

We may disclose your personal information if required by law or if you breach our Terms and Conditions of Sale.

ARTICLE 4 – SHOPIFY

Rhiannon Design is hosted on Shopify Inc.
Shopify provides us with the online e-commerce platform that enables us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases, and the general Shopify application. Your data is stored securely on servers protected by firewalls.

If you complete your purchase via a direct payment gateway, Shopify stores your credit card data.
This data is encrypted in accordance with the PCI-DSS (Payment Card Industry Data Security Standard).
Your transaction data is retained only as long as necessary to complete your purchase, and then deleted.

All direct payment gateways comply with PCI-DSS standards managed by the PCI Security Standards Council, a collaboration between brands such as Visa, MasterCard, American Express, and Discover.

For more information, please refer to Shopify’s Terms of Service.

ARTICLE 5 – THIRD-PARTY SERVICES

In general, third-party providers we use will collect, use, and disclose your information only to the extent necessary to enable them to perform the services they provide to us (e.g., payment processing).

Certain providers, such as payment gateways, have their own privacy policies. We recommend that you review their policies to understand how they handle your information (e.g., Visa, MasterCard, American Express, JCB, Stripe).

Please note that some providers may be located in or have facilities in a different jurisdiction from yours.
As a result, your information may be subject to the laws of the jurisdiction in which that service provider is located.

For example, if you are located in the United Kingdom and your payment is processed by a provider based in the United States, your personal information may be subject to US legislation, including the Patriot Act.

Once you leave the Rhiannon Design website or are redirected to a third-party site or application, you are no longer governed by this Privacy Policy or our Terms of Service.

Links
When you click on links on our website, they may direct you to other sites.
We are not responsible for the privacy practices of other websites and encourage you to read their privacy statements.

ARTICLE 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not lost, misused, accessed, disclosed, altered, or destroyed.

If you provide your payment card information, it is encrypted using SSL technology and stored with AES-256 encryption.

Although no method of transmission over the Internet or electronic storage is 100% secure, we comply with all PCI-DSS requirements and implement additional industry-recognised security measures.

Cookies
Here is a list of cookies we use:

  • session_id – unique session identifier; used to store session information

  • _shopify_visit – no data held; used to record the number of visits

  • _shopify_uniq – counts visits from a single customer

  • cart – unique identifier to store cart information (2 weeks)

  • _secure_session_id – unique secure identifier

  • storefront_digest – used to determine if a visitor has access to a password-protected area

ARTICLE 7 – AGE OF CONSENT

By using this site, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you have given us your consent to allow any of your minor dependents to use Rhiannon Design.

ARTICLE 8 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time. Please review it frequently.
Changes will take effect immediately upon being posted on the website.

If we make material changes to this policy, we will notify you so that you remain aware of what information we collect, how we use it, and under what circumstances we may disclose it.

In the event of an acquisition or merger with another company, your information may be transferred to the new owners.

ARTICLE 9 – SMS MARKETING

By entering your phone number at checkout and initiating a purchase, or by signing up through our marketing form, you agree to receive SMS messages (related to your order or promotional offers).

The number of marketing SMS messages will not exceed 30 per month.
You can unsubscribe at any time by replying STOP to any message.
To send SMS messages, your phone number is shared with our SMS provider (smsbump.com).

We may track whether a shortened link included in our SMS messages has been clicked, for analytical purposes.

If you do not wish to receive SMS messages, please contact us at contact@rhiannon-design.com.

QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, amend, or delete any personal information we hold about you, lodge a complaint, or simply request more details, please contact our Data Protection Officer at:
📧 contact@rhiannon-design.com

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